SUN FINE PAPERS PVT. LTD
We amend these Terms from time as set in our clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These terms were most recently updated on 31st June, 2019.
These Terms, and any Contract between us, are only in the English language.
1. Information about us
1.1 We operate the website www.sunfinepaper.com. We are Sun Fine Papers Pvt. Ltd., a company registered in Mumbai under company number___________ and with our registered office at Mangrol Mansion, 1st Floor, Rustom Sidhwa Marg (Gunbow Street), Fort, Mumbai-400001. India. Our main trading address is at our registered office address which is noted above. Our GST number is___________.
1.2 To contact us, please see our Contact us page.
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
2.3 The packaging of the Products may vary from that shown on images on our site.
2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Products you have ordered are not available and we will not process your order. 2.5 Kindly ask for samples before placing any order.
3. Use of our site
Your use of our site is governed by our Terms of website use. Please take the time to read these, as they include important terms which apply to you. All the policies mentioned here are according to the law and order of the Indian Government.
4. How we use your personal information
5. If you are a consumer
This clause 5 only applies if you are a consumer.
If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
6. If you are a business customer
This clause 6 only applies if you are a business customer.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
6.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
7. How the contract is formed between you and us
7.1 For the steps you need to take to place on order on our site, please see our How to Shop Online page.
7.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.3 After you place an order we will confirm our acceptance to you by sending you an e-mail within 48 working hours. The Contract between us will only be formed when we send you the Order Acknowledgement.
7.4 If we are unable to supply you with the Products, for example because those Products are not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
8. Our right to vary these terms
8.1 We may revise these Terms from time to time in the following circumstances:
8.1.1 Changes in how we accept payment from you; changes in relevant laws and regulatory requirements.
8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
8.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
9. Your consumer right of return and refund
This clause 9 only applies if you are a consumer.
9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause 9.2 below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Products, you can notify us of your decision to cancel the Contract and receive a refund.
9.2 You may cancel a Sales Order from the date you receive the Order Acknowledgement and prior to dispatch, which is when the contract between us is formed.
9.3 To cancel a Sales Order, please contact us in writing to tell us by sending an e-mail to email@example.com or contact our Customer Services telephone line .Send us your cancellation notice by e-mail before dispatch and confirm via call and email with us.
9.5 If you have returned the Products to us under this clause 9 because they are faulty or misdescribed, we will refund the price of any defective Products in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.6 We refund you via bank transfer.
9.7 If the Products were delivered to you:
9.7.1 you must return the Products to us as soon as reasonably practicable;
9.7.2 unless the Products are faulty or not as described (in this case, see clause 9.5), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;
9.7.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
9.7.3 once the bill is generated GST Regulation will be applied and cancellation procedure will be carried on thereafter.
10.1 Your order will be fulfilled by the estimated delivery date set out in the Order Acknowledgement, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
10.2 Delivery will be completed when we deliver the Products to the address you gave us.
10.3 If no one is available at your address to take delivery, we will leave you information on how to claim the Products.
10.4 The Products will be your responsibility from the completion of delivery.
10.5 You own the Products once we have received payment in full, including all applicable delivery charges.
12. Price of products and delivery charges
12.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Products you ordered, please see clause 12.5 for what happens in this event.
12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Order Acknowledgement.
12.3 The final prices of the Products include GST (where applicable) at the applicable current rate chargeable in India for the time being. However, if the rate of GST changes between the date of your order and the date of delivery, we will adjust the GST you pay, unless you have already paid for the Products in full before the change in GST takes effect.
12.4 The price of the Products does not include delivery charges.
13. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
14. How to pay
14.1 You can only pay for Products using Bank Transfer.
14.2 Payment for the Products and all applicable delivery charges is in advance. We will process your order after the payment only.
15. Our warranty for the Products
15.1 The Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 14.2.
15.2 The warranty in clause 14.1 does not apply to any defect in the Products arising from:
15.2.1 fair wear and tear;
15.2.2 willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
15.2.3 if you fail to operate or use the Products in accordance with the user instructions;
15.2.4 any alteration or repair by you or by a third party who is not one of our authorized repairers;
18. Events outside our control
18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
18.3.1 we will contact you as soon as reasonably possible to notify you; and
18.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19. Communications between us
19.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
19.2 If you are a consumer:
19.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact us in writing by sending an e-mail to firstname.lastname@example.org or contact our Customer Services telephone line.
19.2.2 If you wish to contact us in writing for any other reason, you can send this to us by e-mail. You can always contact us using our Customer Services telephone line.
19.3 If we have to contact you or give you notice in writing, we will do so by e-mail.
20. Other important terms
20.1 We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.
20.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
20.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
20.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
20.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
20.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of India will have non-exclusive jurisdiction.
20.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by and construed in accordance with the law of India.
20.8 If you are a business, we both irrevocably agree that the courts of India shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).